{"id":411,"date":"2021-12-28T23:12:32","date_gmt":"2021-12-28T21:12:32","guid":{"rendered":"https:\/\/www.hansaliinid.ee\/frequently-asked-questions\/"},"modified":"2022-04-28T20:40:30","modified_gmt":"2022-04-28T17:40:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.hansaliinid.ee\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"1619124244023-0590e11a-84c6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1619124244023-0590e11a-84c6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I find information about tickets for public transport?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1619124244023-0590e11a-84c6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">Information about tickets and zones in Harju County and Rapla County can be found here: <a href=\"https:\/\/www.ytkpohja.ee\/piletite-hinnad\"><span class=\"s1\">https:\/\/www.ytkpohja.ee\/piletite-hinnad<\/span><span class=\"s2\"><br \/>\n<\/span><\/a><br \/>\nInformation on V\u00f5ru County can be found here:<br \/>\n<a href=\"https:\/\/kagu.ytk.ee\/\"><span class=\"s1\">https:\/\/kagu.ytk.ee\/<\/span><\/a><\/p>\n<p class=\"p1\">Information on Hiiu County can be found here:<br \/>\n<a href=\"https:\/\/vald.hiiumaa.ee\/bussid\"><span class=\"s1\">https:\/\/vald.hiiumaa.ee\/bussid<\/span><\/a><\/p>\n<p class=\"p1\">The website <a href=\"http:\/\/www.tpilet.ee\" target=\"_blank\" rel=\"noopener\">www.tpilet.ee<\/a>\u00a0displays information about ticket prices from the starting point (for example from Viljandi to Tartu or from Tallinn to Viljandi). Information about tickets for intermediate stops can be asked from <span class=\"s1\">info@hansaliinid.ee<\/span>.<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b11e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b11e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I find information about the timetables and bus stops of public bus routes?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b11e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">Timetables and bus stops can be found <a href=\"https:\/\/web.peatus.ee\/\">here: <span class=\"s1\">https:\/\/web.peatus.ee\/<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x26c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x26c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I find information about zones?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x26c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">Information about ticket zones can be found here: <a href=\"https:\/\/www.ytkpohja.ee\/piletitsoonid\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ytkpohja.ee\/piletitsoonid<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m3a6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m3a6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Who do I have to contact if I have lost or forgotten something on the bus?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m3a6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">If the item was lost on the same day, contact the call centre of Hansabuss at <a href=\"tel:+3724334302\">+372 433 4302<\/a>, and we will try to resolve the issue as soon as possible. If more than 24 hours have passed since losing the item, please send a description of it that is as detailed as possible, as well as the date, time, route and direction of the bus to <a href=\"mailto:tellimine@hansaliinid.ee\" target=\"_blank\" rel=\"noopener\">tellimine@hansaliinid.ee<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y4cd\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y4cd\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to wave at the bus stop to indicate that I wish to board the bus?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y4cd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">To ensure a smooth and timely journey, please wave at the bus to indicate that you wish to board!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y5f8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y5f8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to press the STOP button if I wish to get off the bus?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y5f8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">To ensure a smooth journey and the safety of all the passengers, we strongly recommend pressing the STOP button.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1619124457678-4ea9f725-6f5d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1619124457678-4ea9f725-6f5d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do the regular buses have WIFI?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1619124457678-4ea9f725-6f5d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">The Viljandi-Tallinn and Viljandi-Tartu buses have WiFi.<\/p>\n<p class=\"p2\">There is no WiFi on public routes (Rapla, V\u00f5ru, Hiiu County)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d852\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d852\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I give feedback about a bus trip, bus driver etc.?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d852\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">If you wish to give us feedback, please fill out the short feedback form on our website: <a href=\"https:\/\/www.hansaliinid.ee\/en\/feedback\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.hansaliinid.ee\/tagasiside\/<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x989\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x989\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I board a bus with special luggage, such as a scooter, bicycle or skis?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x989\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">Passengers may carry skis or other sports equipment on public transport, provided that they are appropriately packaged. Bicycles, self-balancing vehicles and other vehicles with an auxiliary motor are not allowed on public transport.\u00a0<b>However, scooters may be transported according to the general regulations: they have to be packaged in order to prevent damage to other passengers and the interior of the bus.<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hadf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hadf\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I take my dog on the bus?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hadf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">Dogs can be taken on the bus if they are on a short leash and with a muzzle. Passengers are responsible for ensuring that their dog does not disturb other passengers or cause damage in any other way. The passenger transporting the animal is liable for any damage caused. Guide or service dogs must always be allowed on the bus.<\/p>\n<p class=\"p1\"><strong>Where can I find more detailed instructions concerning the use of public transport when travelling with pets and special luggage?<\/strong><\/p>\n<p class=\"p2\"><span class=\"s1\">Information is available here: <\/span><a href=\"https:\/\/www.ytkpohja.ee\/soitjale-abiks\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ytkpohja.ee\/soitjale-abiks<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lc17\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lc17\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I board a bus with a coffee cup or other loose beverages?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lc17\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"p1\">The consumption of soft drinks on buses is regulated with section 72(3) of the Public Transport Act, according to which it is not permitted to carry in the passenger compartment or luggage compartment of a bus any prohibited luggage that could harm the health or property of other persons travelling in the public transport vehicle or smear or otherwise damage the public transport vehicle. Prohibited luggage includes, above all, radioactive, explosive, poisonous, corrosive, inflammable, foul-smelling or staining substances as well as substances and items without their required packaging.<\/p>\n<p class=\"p2\">Therefore, loose beverages, including drinking cups with lids that have an opening for straws or drinking, are not allowed on the bus to protect other passengers and ensure the cleanliness of the passenger compartment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"le3e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-le3e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do if something went wrong when purchasing a ticket using the Public Transport Card (\u00dchiskaart)?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-le3e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>\n<p class=\"p1\">If you paid more for the ticket than you should have or the cash register system did not identify your existing right to travel, you have the right to request the refund of any sum paid in excess for the ticket.<\/p>\n<ul>\n<li>\n<p class=\"p1\">If you paid more than necessary with the money on your Public Transport Card, the bus driver can cancel the last e-ticket if you have not yet completed a new transaction.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">If a new transaction has already been concluded before you discover that the ticket price was incorrect, keep the ticket. The bus driver cannot help you anymore.<span class=\"Apple-converted-space\">\u00a0<\/span>Fill in this <a href=\"https:\/\/www.ytkpohja.ee\/documents\/67371\/24572204\/Avaldus+pileti+kompentseerimiseks+Ridango.doc\/fe59f744-9179-4f0c-9b1c-73e4bb688843\" target=\"_blank\" rel=\"noopener\">application <\/a>and send it to \u00dchendatud Piletid AS at <a href=\"mailto:info@pilet.ee\">info@pilet.ee<\/a><\/p>\n<\/li>\n<li>\n<p class=\"p1\">You bought a ticket in cash, but the price was wrong. The bus driver cannot give you a refund. Fill in this <a href=\"https:\/\/www.ytkpohja.ee\/documents\/67371\/24572204\/Avaldus+pileti+kompentseerimiseksPEYTK+%281%29.doc\/d2497492-b94c-4adb-82a9-d29c32de7575\" target=\"_blank\" rel=\"noopener\">application <\/a>and send it to MT\u00dc Harjumaa \u00dchistranspordikeskus (Harju County Public Transport Centre) at\u00a0 <a href=\"mailto:info@ytkpohja.ee\">info@ytkpohja.ee<\/a><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"p1\">The cash register on the bus did not identify a valid monthly card on your Public Transport Card and the bus driver requires you to buy a ticket. It is probably a technical failure that the bus driver cannot do anything about. Purchase the ticket, keep it and submit an <a href=\"https:\/\/www.ytkpohja.ee\/documents\/67371\/24572204\/Avaldus+pileti+kompentseerimiseks.doc\/4dac4c9f-bcb6-45c6-9f63-d327854c79a9\" target=\"_blank\" rel=\"noopener\">application<\/a><b>\u00a0<\/b>for compensation and attach the ticket to the application.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Your right for a discount has not been taken into account on the ticket (a discount provided by the local government or if you have a personalised Public Transport Card). Fill in this <a href=\"https:\/\/www.ytkpohja.ee\/documents\/67371\/24572204\/Avaldus+pileti+kompentseerimiseksPEYTK+%281%29.doc\/d2497492-b94c-4adb-82a9-d29c32de7575\" target=\"_blank\" rel=\"noopener\">application <\/a>and send it to\u00a0MT\u00dc P\u00f5hja-Eesti \u00dchistranspordikeskus (North-Estonia Public Transport Centre) at <a href=\"mailto:info@ytkpohja.ee\">info@ytkpohja.ee.<\/a>\u00a0Make sure to include the number of your Public Transport Card.<\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Where can I find information about tickets for public transport?Information about tickets and zones in Harju County and Rapla County can be found here: https:\/\/www.ytkpohja.ee\/piletite-hinnad Information on V\u00f5ru County can be found here: https:\/\/kagu.ytk.ee\/ Information on Hiiu County can be found here: https:\/\/vald.hiiumaa.ee\/bussid The website www.tpilet.ee\u00a0displays information about ticket prices from the starting point (for...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-411","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - 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